Gurgaon Mills is now Gurugram Miller
Privacy Policy
Effective Date: 12 November 2026
At Gurugram Miller, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Gurugram Miller Private Limited collects, uses, stores and shares your information when you visit https://gurugrammiller.com or purchase products through our website.
1. About Us
Gurugram Miller Private Limited
Address: 289, Sector 8, IMT Manesar, Gurugram, Haryana, India.
GSTIN: 06AAMCG5517F1ZM
Website: https://gurugrammiller.com
Email: CustomerCare@gurugrammiller.in
Phone: +91 8882124414
2. Information We Collect
When you interact with our website or place an order, we may collect the following information:
Personal Information
Full name.
Email address.
Mobile number.
Billing and delivery address.
Order Information
Products purchased.
Order history.
Order value and transaction reference.
Delivery and order status.
Payment Information
Payments are processed through Razorpay. We may receive transaction details and payment confirmation information necessary to process and verify your order.
Your complete card, UPI or banking credentials are handled by the relevant payment service provider and are not intended to be stored by Gurugram Miller.
Technical Information
We may collect limited technical information when you browse our website, such as browser type, device information, IP address and website usage information, where applicable.
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
Processing and confirming orders.
Arranging delivery of purchased products.
Processing refunds and cancellations.
Responding to customer queries and complaints.
Sending order confirmations and delivery updates.
Maintaining transaction and business records.
Preventing fraud and unauthorised transactions.
Improving website functionality and customer experience.
Complying with applicable legal and regulatory requirements.
We will not use your personal information for unrelated marketing communications without the appropriate consent where required by law.
4. Sharing of Information
We do not sell your personal information to third parties.
However, we may share relevant information with trusted service providers when necessary to operate our business, including:
Payment Service Providers: Razorpay processes online payments and related transactions.
Delivery and Logistics Partners: Relevant customer details, including name, phone number and delivery address, may be shared to fulfil orders.
Technology and Website Service Providers: We may use service providers to maintain our website, hosting infrastructure and related business operations.
Legal and Regulatory Authorities: Information may be disclosed where required by applicable laws, regulations, court orders or lawful government requests.
Such sharing will be limited to what is reasonably necessary for the relevant purpose.
5. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, taxation, legal compliance and dispute resolution.
Where information is no longer required, it will be deleted or anonymised, subject to applicable legal retention requirements.
7. Cookies and Similar Technologies
Our website may use essential cookies or similar technologies to support website functionality, maintain sessions and improve the browsing experience.
Where analytics or advertising technologies are used, relevant disclosures and consent mechanisms will be provided as required by applicable law.
You may manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
8. Marketing Communications
We may use your contact information for order-related communications and customer support.
If we introduce promotional emails, SMS, WhatsApp messages or other marketing communications in the future, we will obtain consent wherever required by applicable law.
You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request information about the personal data we process.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent for processing activities based on consent.
Raise concerns or submit complaints regarding the use of your personal information.
Requests may be submitted to CustomerCare@gurugrammiller.in or +91 8882124414.
We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where parental consent is required under applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites or payment services.
Gurugram Miller is not responsible for the privacy practices, content or security of external websites. Customers should review the privacy policies of those services independently.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology or applicable laws.
The latest version will always be published on this page along with its effective date.
13. Grievance Redressal and Contact Information
For privacy-related questions, requests or complaints, contact:
Gurugram Miller Private Limited
Address: 289, Sector 8, IMT Manesar, Gurugram, Haryana, India.
GSTIN: 06AAMCG5517F1ZM
Email: CustomerCare@gurugrammiller.in
Phone: +91 8882124414
Grievance Officer: Manoj
Designation: Grievance Officer
Email: CustomerCare@gurugrammiller.in
Phone: +91 8882124414
We will handle privacy-related requests in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and applicable rules as they come into force.