Gurgaon Mills is now Gurugram Miller
Refund, Return & Cancellation Policy
Effective Date: 12 November 2026
At Gurugram Miller, we are committed to providing quality food and grocery products to our customers.
As we deal primarily in food products and consumables, returns and refunds are handled carefully to maintain hygiene, product safety and customer satisfaction.
This policy applies to purchases made through https://gurugrammiller.com.
1. Return Policy
Due to the nature of food and grocery products, we generally do not accept returns for products simply because a customer has changed their mind or no longer requires the product.
However, return or replacement requests may be considered on a case-by-case basis in the following situations:
The product was damaged during delivery.
The wrong product was delivered.
The product received is expired or past its applicable use-by date.
The product has a manufacturing or packaging defect.
The product appears contaminated, tampered with or unsafe for consumption.
The product received materially differs from the description or specifications provided at the time of purchase.
All requests will be reviewed based on the nature of the complaint and the available evidence.
Nothing in this policy restricts any consumer rights available under applicable law.
2. Reporting Damaged or Incorrect Products
Customers should report any damaged, incorrect, defective or otherwise problematic product within 48–72 hours of delivery.
To help us investigate and resolve the issue, customers should:
Email CustomerCare@gurugrammiller.in or contact us at +91 8882124414.
Mention their order ID and registered mobile number.
Describe the issue clearly.
Attach clear photographs or videos of the product, packaging and relevant labels, wherever possible.
For suspected contamination, tampering or food safety concerns, customers should stop using or consuming the product and contact us promptly.
We may request additional information or photographs to assess the complaint.
3. Refund Policy
Refunds are not automatic and are assessed on a case-by-case basis.
Depending on the circumstances, Gurugram Miller may approve:
A full refund.
A partial refund.
A replacement of the affected product.
Another appropriate resolution mutually agreed upon with the customer.
Refund requests may be considered in situations involving damaged, defective, incorrect, expired or otherwise non-conforming products.
Approved refunds will be processed to the original payment method used when placing the order.
The time taken for the refunded amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.
We will initiate approved refunds within a reasonable period and in accordance with applicable legal requirements.
4. Order Cancellation Policy
Customers may request cancellation within 2 hours of placing an order, provided the order has not already been dispatched.
To request cancellation, customers must email CustomerCare@gurugrammiller.in or call +91 8882124414 with:
Order ID.
Registered mobile number.
Cancellation request.
Once an order has been dispatched, cancellation may not be possible.
For approved cancellations of prepaid orders, refunds will be initiated to the original payment method.
5. Non-Returnable Situations
Return or refund requests may generally not be accepted in the following situations:
Change of mind after receiving the correct product in satisfactory condition.
Incorrect delivery information supplied by the customer.
Products that have been opened, used or consumed, except where a product quality, safety or other legally recognised issue is established.
Damage caused by improper storage, handling or use after delivery.
Complaints submitted without sufficient information to establish the issue, after reasonable requests for clarification.
These exclusions do not apply where a refund, replacement or other remedy is required under applicable law.
6. Shipping Charges
Gurugram Miller currently offers free shipping within its serviceable delivery areas in Gurugram.
This arrangement may change in the future depending on business and operational requirements.
Any applicable shipping charges will be clearly displayed before an order is placed.
7. How to Contact Us
For returns, refunds, replacements or cancellation requests, please contact:
Gurugram Miller Private Limited
Address:
289, Sector 8, IMT Manesar, Gurugram, Haryana, India.
GSTIN: 06AAMCG5517F1ZM
Customer Support Email:
CustomerCare@gurugrammiller.in
Customer Support Phone:
+91 8882124414
8. Grievance Redressal
For unresolved complaints, customers may contact our designated Grievance Officer.
Name: Manoj
Designation: Grievance Officer
Email: CustomerCare@gurugrammiller.in
Phone: +91 8882124414
We aim to acknowledge complaints within 48 hours and resolve them within one month, in accordance with applicable consumer protection requirements.
9. Policy Updates
Gurugram Miller reserves the right to modify this policy from time to time.
Any revisions will be published on this page with an updated effective date.
Customers are encouraged to review this policy before placing an order.