Terms & Conditions

Effective Date: 12 November 2026

Welcome to Gurugram Miller. These Terms & Conditions govern your access to and use of https://gurugrammiller.com and any purchases made through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Us

This website is owned and operated by Gurugram Miller Private Limited.

Business Address:
289, Sector 8, IMT Manesar, Gurugram, Haryana, India.

GSTIN: 06AAMCG5517F1ZM

Website: https://gurugrammiller.com
Email: CustomerCare@gurugrammiller.in
Phone: +91 8882124414

2. Products and Product Information

Gurugram Miller offers food and grocery products, including atta, pulses, besan, sattu, mustard oil and other food staples.

We make reasonable efforts to ensure that product descriptions, images, prices, weights, packaging details and other information displayed on the website are accurate.

Actual product packaging, appearance or colour may vary slightly from website images. Such variations will not affect the declared product specifications or quality.

All food products are subject to applicable food safety, labelling and quality requirements.

3. Serviceable Locations

Currently, we accept and fulfil orders only within Gurugram, Haryana, subject to serviceability at the delivery address.

We reserve the right to modify our serviceable locations as our operations expand.

4. Pricing and Payments

• All prices displayed on the website are in Indian Rupees (INR).

• Applicable taxes and other charges, if any, will be displayed during checkout.

• Payments are processed securely through our payment gateway partner, Razorpay.

• We currently accept eligible online payment methods supported by Razorpay.

• Cash on Delivery (COD) is not available.

• An order is considered successfully placed once payment is completed and the order confirmation is generated.

Gurugram Miller reserves the right to correct pricing or listing errors. If an order is affected by an incorrect price, we will contact the customer regarding the appropriate resolution.

5. Shipping and Delivery

We currently offer free shipping within our serviceable areas in Gurugram.

Our free-shipping arrangement is subject to change based on future business requirements. Any applicable delivery charges will be displayed before the customer completes the purchase.

Delivery timelines may vary depending on the delivery location, product availability, operational conditions and other circumstances.

Customers are responsible for providing accurate delivery addresses and contact details.

6. Order Cancellation

Customers may request cancellation within 2 hours of placing an order, provided the order has not already been dispatched.

Cancellation requests must be sent to CustomerCare@gurugrammiller.in or +91 8882124414 with the relevant order details.

Once an order has been dispatched, cancellation may not be possible.

Approved cancellations of prepaid orders will be refunded to the original payment method, subject to applicable payment processing timelines.

7. Returns and Refunds

Due to the nature of food and grocery products, returns are assessed carefully on a case-by-case basis.

Customers may contact us regarding products that are:

• Damaged during delivery.

• Incorrect or different from the product ordered.

• Expired or past their applicable use-by date at delivery.

• Defective, contaminated or otherwise not in accordance with the order or applicable requirements.

Please refer to our Refund, Return and Cancellation Policy for the complete procedure.

Nothing in these Terms & Conditions limits rights or remedies available to consumers under applicable Indian law.

8. Customer Responsibilities

Customers agree to:

• Provide accurate personal, contact and delivery information.

• Use the website only for lawful purposes.

• Ensure that payment information submitted is accurate and authorised.

• Not misuse, disrupt or attempt to compromise the website or its services.

9. Intellectual Property

All website content, including logos, brand names, product images, graphics, designs, text and other materials, belongs to Gurugram Miller or its respective licensors.

No content may be copied, reproduced, distributed or commercially used without prior written permission.

10. Limitation of Liability

Gurugram Miller shall not be responsible for delays or service interruptions caused by circumstances beyond its reasonable control, including natural disasters, transport disruptions, government restrictions or technical failures.

Nothing in this section excludes or limits liability that cannot legally be excluded under applicable law, including liability relating to defective or unsafe products.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

Any changes will be published on this page with an updated effective date.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of competent courts and consumer dispute redressal authorities in accordance with applicable Indian law.

13. Contact and Grievance Redressal

For questions, complaints or assistance, please contact:

Gurugram Miller Private Limited
Address: 289, Sector 8, IMT Manesar, Gurugram, Haryana, India.
GSTIN: 06AAMCG5517F1ZM
Email: CustomerCare@gurugrammiller.in
Phone: +91 8882124414

Grievance Officer: Manoj
Designation: Grievance Officer
Email: CustomerCare@gurugrammiller.in
Phone: +91 8882124414

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, in accordance with applicable legal requirements.